Axis has a great deal of experience in developing IVR systems. The Axis teams are well-versed in designing IVR dialogs and dialog flows both for Touchtone (DTMF) and Speech Recognition (ASR) systems. They have delivered multi-language systems with Text To Speech (TTS) integration and have worked with third party Speaker Verification software to implement multifactor authentication solutions.
The Axis teams have significant experience with IVR systems for the banking and credit card sectors and have completed integrations to various backend systems and industry standards using secure and reliable web services.
Technology platforms - the Axis teams have delivered solutions both on VoiceXML/CCXML compliant platforms as well as proprietary platforms.